Amtrak can be the ‘leading rail passenger carrier worldwide’ Moorman says
EDITOR’S NOTE: Trains News Wire obtained a copy of Amtrak President and CEO Charles “Wick” Moorman’s letter to employees. The letter is presented in unedited form.
September 1, 2016
Fellow Amtrak colleagues,
My name is Wick Moorman, and it is a pleasure and a privilege for me to be joining you as your new CEO.
I want to start my time at Amtrak by saying how honored I am to follow Joe Boardman. I’ve known Joe for many years, and his work at Amtrak and FRA has left us a strong and useful legacy to build on. During his eight years in leading the company, Amtrak delivered record ridership and revenue levels, while making critical investments in our assets and our people to prepare for future growth. That success is a testament to the strength of the entire Amtrak team, and to Joe’s commitment to leaving Amtrak stronger than when he arrived. That’s what I hope to accomplish myself as your new CEO, as we work together to make Amtrak a safer, more efficient, and modern company, that’s growing our business and delivering increasing value to our customers and the nation.
Let me tell you a little bit about myself, and why I have chosen to come to Amtrak.
The first thing you should know about me is that I am a life-long railroader, and from childhood I have been fascinated by the technology and romance of our business. After high school, I studied civil engineering at Georgia Tech and was fortunate enough to obtain an engineering co-op position with the Southern Railway, one of Norfolk Southern’s predecessors. Upon graduation from Tech, I joined Southern full-time as a management trainee in the Maintenance of Way department, where I was first put to work on a track gang to ensure that I knew the railroad from the ground up! It was a great way to start, and for the first 12 years of my career I worked in Southern and then Norfolk Southern’s Maintenance of Way department as a track supervisor and then as a division engineer.
Those years served as a wonderful foundation for my over four-decade career with Norfolk Southern. After a brief stint in business school, Norfolk Southern gave me the opportunity to work in transportation, human resources, labor relations, IT and strategic planning. These experiences helped me to understand what it truly takes to run a great railroad and prepared me to become Norfolk Southern’s CEO in 2005. Over the next 10 years, our company went through a period of significant change. Together, we continued to improve our safety culture. We introduced new technology and found new ways to become more efficient. And we completed several rail corridor projects that would help us grow our service capabilities and revenue levels for a long time to come.
I retired quite happily last year, with no intentions of working full-time again, but then was approached about the possibility of leading Amtrak. I started my career in the summer of 1970, not long before Amtrak started to operate. It is not an exaggeration to say I have followed Amtrak since Day One – and while my background is in freight, I have a deep appreciation for passenger rail and have ridden passenger trains all my life. Amtrak provides a great and necessary public service. It keeps people moving and businesses strong in the Northeast Corridor, and it provides connectivity and mobility to 46 of the 48 contiguous states throughout our National Network. Furthermore, as our country’s transportation needs continue to change and grow, there is more and more public interest in passenger rail service everywhere. Together, we can continue to transform Amtrak. We can expand and grow our company in ways that will help us meet these new demands, and make Amtrak the leading rail passenger carrier worldwide.
As I have talked to people over the years about my life and career, I have always stressed how extraordinarily fortunate and blessed I have been! The opportunity to become CEO of Amtrak is another chapter in that story of great good fortune, and I am excited to be starting today.
My immediate priority in the next 60 days as I transition into the new role is to spend time with the leadership team and to get out and see as many of you as I can, in order to get a better understanding of what we do, and how we do it. I also encourage all of you to let me know your thoughts on what we can do together to improve the company.
I will be communicating more with you as we close out fiscal year 2016 and kick-off fiscal year 2017. For now, thanks for everything you’re doing to keep Amtrak rolling, and I look forward to seeing you somewhere out on the railroad.